Giving Customers What They Need Versus What They Want
Thursday, July 22, 2010
11:30 a.m. - 1:00 p.m.
Bob Welsh, head of Learning & Development for Deutsche Post DHL, shares how he and his team repositioned themselves from L&D Pharmacist (just fulfilling customer needs) to L&D Doctor’s (helping them clarify the what they really need).
LOCATION:Grange Insurance, 671 S. High St., Columbus, OH 43206-1066
